Terms & Conditions

This website is owned & managed by Luxury India and we are Authorized Booking Agents of Palace On Wheels . We do not own or operate Palace On Wheels train which is owned and operated by RTDC

Luxury India makes NO CLAIMS on the Trademark or Logo of Palace On Wheels and is the property of and all logos, content and Palace On Wheels train information are the property of . Luxury India only acts as an agent and the entire responsibility of Running & Operating the Train, The catering on and Off Board the Train, Tours / Sightseeing etc are that of Indian Railways Catering and Tourism Corporation Ltd.(). Luxury India is booking agent only and Luxury India or their Partners cannot be held responsible in any way.

Disclaimer: This page sets forth the terms and conditions under which Luxury India provides information on this Site, as well as the terms and conditions governing your use of this Site. By making use of this Site, you agree to be bound by the terms and conditions we have outlined below. If you do not accept these terms and conditions, do not continue to use or access this Site.

Palace On Wheels - Terms of Booking
We print the brochures several months in advance. Naturally, the brochure / website describe the available services as of this date as accurately as possible. We reserve the absolute right to alter, amend, change or modify the tour package & itineraries (including but not limited to the cancellation and or substitution of guest speakers & signature departures). This may be necessitated due to factors beyond our control such as 'force majeure' events, strikes, fairs, festivals, sport events, weather conditions,disruptions/diversions of rail services, floods, earthquakes, traffic problems, pandemic,overbooking of hotels / flights, cancellation / re-routing of flights or railway, closure of / restricted entry at a place of sightseeing and non availability of venues. Where we may know of these sufficiently in advance we will notify you, otherwise our Train General Manager or representatives would inform you of the changes during the tour. would not be liable for any loss, cost, expenditure, damage or compensation for such changes.

Itinerary changes
The itineraries on certain departures will run in the reverse direction. There may be a slight amendment in the activities and sequence of destinations visited. The right to vary, amend, alter or withdraw any particular itinerary, departure or excursion rests entirely with the .

Operation of Palace On Wheels
For the departure of Palace On Wheels to operate there is a minimum number of Cabins required to be booked and should the minimum number of passengers not be met during any departure date or due to certain operational reasons and conditions, Palace On Wheels ( ) reserve the right to cancel the departure 30 days prior or amend the same. In case the departure is cancelled you may either post pone your trip to another departure ( subject to availability ) or you will receive a refund of the payment remitted to us. However, there will be no refund for any service such as pre / post accommodation, airline tickets, excursions, extensions.

Booking
Step 1: Please go to website and choose your journey.
Step 2: Read the itineraries, inclusions, exclusions, terms and conditions and user agreement carefully before accepting them on behalf of your client.
Step 3: Once you have chosen the journey, please print out (or ask office to give the booking form) the Booking Form with the terms and conditions. The client and or the IA must duly sign the same and return to .
Step 4: On completion of the booking form, you have the option of scanning and e-mailing or faxing it to at contact details given in Appendix-7.
Step 5: Make the payment either in part or in full depending on the number of days before departure. If you have made part payment, the balance must be paid in accordance with the payment schedule defined, failing which the booking will be treated as cancelled and the relevant cancellation charges will be applied.

You have read and understood the Tour itinerary and the �Terms and Conditions� and accordingly you have booked the tour. The terms and conditions are available on the website.

Payment Term
A) 30% of the published price plus applicable taxes at the time of booking along with names and scanned copy of the passport for all travellers.
B) Balance payment 95 days prior to the departure.


Cancellation
If you wish to cancel the booking you must communicate the cancellation request by E-mail to us.
The following cancellation charges will apply: �
For any cancellation days are counted excluding the date of departure
90 days or more prior to departure, deposit of 30 % is NON refundable
89 � 75 days before departure 50 % is Non refundable
74 � 01 Days before departure 100 % is NON refundable

Changes and cancellation by Palace On Wheels � prior to your departure
The journeys are planned well in advance. We reserve the right to make changes to the programme if necessary at any point of time. Should the minimum number of passengers not be met or due to certain operational reasons and conditions, we reserve the right to cancel the departure or amend the same. Operation of All the journeys are subject to a minimum number of passengers. In case the minimum numbers of passengers are not mustered, reserves the right to offer the client an alternate departure date or an alternate journey or a refund. In the unlikely such eventuality, 30 days advance intimation may be given, wherever possible. The refund would be subject to the booking terms and conditions of . Most changes made by us would be minor, but on certain occasions there could be a possibility of making a significant change. A change is defined as significant if it involves a change of destination or date of departure. In such an eventuality, we would inform you as soon as possible and provide you with the following solutions:
Accepting the changed arrangements or
Purchasing alternative arrangements from us, similar in standard as originally booked if available with the applicable cost adjustment or
Cancelling or accepting the cancellation where you will receive a refund of the payment remitted to us. However, there will be no refund for any service such as pre / post accommodation, airline tickets, Visa, excursions, extensions etc. that have been booked by you and / or your Travel Agent
In case of a 'force majeure' (please refer to details mentioned below) situation due to which a departure has to be cancelled, we regret there would be no refund of the monies paid to us or reimbursement of any additional expenses incurred by you as a result of our cancellation / change.


Force Majeure
Neither party shall be considered in breach of this Agreement or in default of its obligations hereunder if it fails to perform or observe any or all of the terms of this Agreement as a direct or indirect result of causes beyond the reasonable control of such party, such as but not limited to, acts of God, Civil or military authority, acts of the public enemy, threat of war, declared war, undeclared war, war riots, actual or threatened terrorist activity, civil disturbances, insurrections, industrial dispute, strikes, accidents, explosions, fires, earthquakes, floods, transportation embargoes, epidemics, Pandemic, diseases, acts of government, its agencies or officers, non availability of venues or any other legitimate cause beyond the reasonable control of the parties.


Credit Card Payments
Where the clients have paid the deposit or balance or full payment by credit card and in case the client later process a charge back with their bank or card company the booking will automatically be treated as CANCELLED and there will no NO refund in case Luxury India is successful in defending the Charge back with the card company / bank.

Amendments
Any amendment to the services would be treated as a cancellation of the original services and any new arrangements will be regarded as an entirely new booking. Cancellation charges will be applied as per our terms and conditions.
In case any amendment is made by the client 90 days prior to the date of departure, there would be a loss of booking amount towards cancellation charges.
In case any amendment is made by the client 90 days or less prior to the date of departure, the same would be treated as cancellation of the original booking and the cancellation charges as per our terms and conditions will apply.
Accepting the changed arrangements or Purchasing alternative arrangements from us, similar in standard as originally booked if available with the applicable cost adjustment or Cancelling or accepting the cancellation where you will receive a refund of the payment remitted to us. However, there will be no refund for any service such as pre / post accommodation, airline tickets, excursions, extensions etc. that have been booked.


Train Schedules And Flexibility
Please note that our train operates within the constraints of the Indian Railways Network and the timing agreed upon by them. We require you to abide by timings suggested by your guides, escorts, etc. enabling us to adhere to the schedules. Certain departures would be operating in reverse with minor changes in timings and flow of destinations. Complaint And Problems
Should you have any complaints or face any problem during your journey, please bring it to the attention of the Train Manager immediately, while on board, in order for him or her to provide you with an immediate solution rectifying the problem whilst on tour. It is only if you do this, that has the opportunity to put matters right, on the spot. Failing to do this, any right to compensation, which you may have, will be extinguished or reduced. In the unlikely event that the problem persists, please write to the Customer Service team either by email to within 3 weeks of your return from the tour, providing us with the details of your booking reference and complaint. Any delay beyond the stipulated time may affect our ability to investigate the complaint and may impact the way that your complaint is dealt with.

Law And Jurisdiction
Your relationship (and any contract you may have) with or with any Third Party Supplier or any disputes or other matters arising from it shall be interpreted as per Indian Laws and Courts in New Delhi, India alone would have exclusive jurisdiction. By Booking the Tour Or signing the Booking Form, by you / your agent on your behalf, agree to accept these Terms and Conditions, including all other information provided in this website.

Indemnification and Exclusion of Liability
The guest availing services or undertaking the tour/trip, having such activities which involve risk of accident or death or personal injury or loss of any kind, shall be deemed to have read, understood and expressly accepted the terms and conditions of this agreement which shall govern the transaction for all purposes and shall be binding on guest/agent. The guest expressly agreed that the use of services/ undertaking the tour/trip is at their sole risk. In the event of an untoward incidence, causing injury/fatality/loss of any kind to guest, the company and its respective directors, officers, employees, representatives and agents shall not be liable for any loss or damage of whatsoever nature or personal injuries or death, howsoever arising (including, but not limited to the guest's or any other person's property) which the guest or any such other person may incur or suffer as a result of or arising from the guests participation in the tour and any other activities undertaken on or during the tour, and the guest irrevocably and forever releases and discharges the company and its respective directors, officers, employees, representatives and agents from any and all such liability.

Additionally there are terms and guidelines that govern a particular feature, offer or operating rules or policies applicable to each service. The guest shall be responsible for ensuring compliance with the terms and guidelines or operating rules or policies of the respective services.

The guest furthermore indemnifies and holds the company and its respective directors, offices, employees, representatives and agents harmless from and against any and all loss, damage, actions, proceedings, claims, demands and legal and other costs and expenses (including legal costs on an attorney and own guest scale) of whatsoever nature and howsoever arising (including, but not limited to, the guest's or any other person's injury or fatality, or any loss of or damage to the guest's or any other person's injury or fatality, or any loss of or damage to the guest's or any other person's property) asserted against or incurred by the company, its affiliates their respective lawful successors and assign, that arise out of, result form or may be payable by virtue of any breach on non performance of representation, warranty, covenant or agreement, made on obligation to be performed by the guest pursuant to this agreement.

The guest shall be solely responsible for any breach of any specific rules/regulation or ground code of conduct of the area and the company cannot be held responsible for the same.

Obligations Of shall ensure that all elements of the journey (On board and off board) within its control are provided as narrated in its brochures meeting standard of excellence. However, reserves the right to change the venues/destinations/ events due to unavoidable circumstances and in that eventuality, the passengers will be advised suitably. Train timings are given as guidance only and are subject to change. The relationship between and the passenger shall be governed by the Terms and Conditions of booking which shall constitute a binding contract between and the passenger and shall define the mutual rights, duties, responsibilities and liabilities of the parties. shall advise the passengers on board to submit their feed back on the journey undertaken. reserves the right to decline booking of any passengers, to cancel any such bookings already made or to refuse boarding any passenger, if it may be necessary to prevent violatio n of any law. The passenger's reservation may be refused / cancelled or his boarding may be refused / passenger may be offloaded if the passenger or any articles carried by such passenger pose a risk to the Super Luxury Train, property or the well being and enjoyment of other passengers. Our liability to you

assure that all arrangements for the passenger's holiday will be made and provided with utmost skill and care as per itinerary. will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from: The act(s) and / or omission(s) of the person(s) affected or any member(s) Of their party; or The act(s) and / or omission(s) of a third party not connected with the provision of arrangements and which were unforeseeable or unavoidable; or Any service or facility not arranged by as part of the contract; or 'Force majeure' as defined herein. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements, the maximum amount of compensation will be limited to the extent provided here under:

Public liability insurance if any taken by . Any relevant international conventions or regulation which apply to the travel arrangements in question. 's liability for any injury, illness, death, loss, damage, expense, cost or other claim may be limited by relevant conditions as outlined in booking terms and conditions of .

Exclusion Of Liability Or Responsibility:
Any damage, loss, expense or other sum(s) of any description which, based on the information given at the time of booking, one could not have foreseen that the passenger would suffer or incur damage, loss, expense or other sum(s) of any description if terms of agreement are breached. Any business losses.

Excursions or other tours or any other travel services taken and paid for by the passenger which have not been provided by whilst the passenger is on tour. In such instances, the passenger's contract will be with the Sales Affiliates/ supplier of the excursion of tour or travel services and not with .
does not accept responsibility for any loss or damage suffered as a result of any event beyond its control.
will not be liable for indirect or consequential loss or damage howsoever arising.
accepts no liability for the consequences of cancellation or delay, other than as specified elsewhere herein.
Except as otherwise provided in the Terms and Conditions, all baggage and personal effects are at all times the responsibility of the clients and takes no responsibility for the same.

Privacy of information
We try to maintain the privacy of the personal information provided by you. However, it would be necessary for us to share this information with Consulates, Embassies, Airlines, Hotels and other service providers who would be providing you service during the tour. We would also be constrained to disclose such information if we receive an order of the court, a requisition from any government or statutory authority, subpoena, or under any law, rules or regulations, such disclosure becomes necessary. The company reserves the right to publish photographs / letters / web pictures /videos / emails taken by you during the tour and also to track usage statistics online. prompts all its users to register online so that can send you updates and information on travel destinations. You have read the Privacy Policy, the terms of which are deemed to be incorporated herein, and agree that the terms of such policy are reasonable. You consent to the use of your personal in formation by , its associate and group companies and / or its third party providers and distributors in accordance with the terms of and for the purposes set forth in the Privacy Policy.

Conditions of travel
You will have to strictly follow the tour program. There would be no refund if you fail to join the group at the commencement of the tour, or join the group later or leave the group before culmination of the tour for any reasons whatsoever. You are responsible to register with the representative of the Company at the appointed date, place and time and you would be treated as a no-show if you fail to do so. Under no circumstances would any refund be given for any unutilized services. You shall not behave in a manner which may cause distress or annoyance to other co-travellers or which may create the risk of danger or damage to property of the Company, co-travellers or others. In this event, you may be asked to leave the tour immediately. The Company shall be under no liability to any such person.

Communication
The communication transmitted to your mailing address / email address on record shall be deemed to have been communicated to you. All communication from you to the Company has to be in writing, not orally. Where a booking is made directly by you with the Company, communications will be sent to you at your mailing address or e-mail address given in the Booking Form. Where a booking is made through a travel agent, communications from the Company will be sent to your agent through whom such booking has been received on your behalf and the agent would be responsible for transmitting such communication to you. All monies paid to the travel agent shall not constitute payment to us unless deposited by your agent with the Company. In case of publication of any travel scheme offering any discount or benefit by the Company, it shall have the sole right to withdraw such a scheme or discount at any time unless a specific assurance to the contrary is published.

Travel insurance
For All train journeys, guest safety and holiday enjoyment are very important, therefore, travel insurance is essential. For booking your travel on Deccan� Express it is highly recommended to have adequate travel insurance cover from the country of domicile for injury, illness, death, accident, loss of effect & luggage, holiday cancellation. Please carry a copy of travel insurance policy stating clearly the company, policy number and 24 hour medical emergency telephone number. Availability of a copy of the policy with us would be helpful in case of any emergency.

Christmas & new year, signature journey supplement charges
There will be supplement charge of USD 500 per pax travelling during the tour falling on New Year eve and Christmas.
The supplement charge will be applicable for child between 05-12 years also. Supplement charges may be applicable for certain signature journeys as announced by from time to time.

The supplement charge will be applicable for child between 05-12 years also. Supplement charges may be applicable for certain signature journeys as announced from time to time.

Confidentiality :
Information concerning Luxury India, its business, products, services, employees, customers, agents, or others on whom data is collected, stored, or processed is the property of Luxury India and is confidential except for the necessary disclosures required by law. Indemnity : You agree that you shall hold Luxury India fully indemnified and harmless in case any suit, action, application, revision, writ petition, execution proceedings, claim, demand or any other legal proceedings are initiated against Luxury India due to any action /omission on your part in using the site. Enforceability of these Provisions Should any of these terms and conditions be held invalid, that invalid provision shall be construed to be consistent with the applicable law, and in manner so as to remain consistent with the original intent of Luxury India. Provisions not otherwise held invalid shall remain in force. Security Warnings : It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses, malicious codes and other items of a destructive nature.

IN NO EVENT SHALL Luxury India BE LIABLE TO ANY PARTY FOR ANY LOSS OR DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES CAUSED BY USE OF THIS SITE, OR ANY OTHER HYPERLINKED WEBSITES. Products & Services :

Please note that none of the information contained in this Site should be viewed or construed as an offer to sell or as a solicitation to purchase any of our products or services. Rather, the information on our products and services is provided to you so that you can learn what products Luxury India has to offer. The products and service statements on this Site are for general description purposes only. It must not be construed that by advertising itineraries and packages to various destinations, any warranty or representation is made by Luxury India to you as regards the suitability and safety of any particular destination. Limitation of Liability : In the event of any loss caused to you due to any act / omission on our part we shall be liable only to the extent of the amount paid by you to us. We shall not be liable for any consequential loss or additional expense whatsoever.

WE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED DUE TO CANCELLATION OF THE FLIGHTS OR CAUSED DUE TO THE ACTS/OMISSIONS OF ANY OTHER PERSON/ENTITY.

Professional Advice : The information provided on this site is distributed with the understanding that Luxury India is not providing professional advice of any type. Warranties :

Luxury India specifically disclaims all warranties with respect to this Site or your use thereof, express, implied, or otherwise, including without limitation, all warranties of merchantability and fitness for a particular purpose. Luxury India shall not be liable for any damages resulting from the use or misuse of this Site or the information on this Site. This disclaimer, limitation of liability and exclusions shall apply irrespective of whether the damages arise from (a) breach of warranty, (b) negligence (c) breach of contract and (d) any other cause of action to the extent such limitation and exclusion are not rendered invalid by applicable law. Comments and Suggestions : If you have any questions or suggestions please feel free to email us at info@luxuryindia.in Privacy Policy : We believe in protecting the personal information provided by you to us while making any bookings with us and we value your right to privacy. The personal information (such as your name, address (postal and email), telephone number, travel details, passport number) that we collect shall not be shared with any one else, except as required under law and we shall take all reasonable steps to protect the security of personal information provided by you. Please however note that in the event any personal information is shared over electronic means of communications (such as email) we shall not be responsible for the safety of such mode of communication and for the personal information provided therein. Links : Our Site may provide links to other websites. When you click on any of these links, you are leaving our Site and entering another website and we shall have no liability/responsibility for such other websites (save and except those which belong to us). All Disputes are subject to the New Delhi Jurisdiction